Statistics

63,182
Fiscal year
April 1, 2020 – March 31, 2021
Emergency
19,916
Fiscal year
April 1, 2020 – March 31, 2021
Non-Emergency
12,210
Fiscal year
April 1, 2020 – March 31, 2021
Scheduled Transfers
17,296
Fiscal year
April 1, 2020 – March 31, 2021
Unscheduled Transfers

ANB Annual Call Volume

Total Calls

Emergency Call
An emergency call is any request for ambulance service deemed a medical emergency, also known as Code 1. An example is a patient who is not breathing or unresponsive. The closest ambulance is assigned immediately and lights and sirens are used while it is dispatched.

Non-Emergency Call
A non-emergency call is any request for ambulance service not deemed to be a medical emergency, also known as Code 2. An example is a patient who is alert and breathing normally but is experiencing vomiting or non-traumatic pain. The closest ambulance is assigned immediately but lights and sirens are not used while en route to the location.

Patient Transfers
A patient transfer is when an ambulance transports a patient to or from hospitals and other health care facilities. Scheduled calls are those that provide advanced notice of a need to transfer a patient while unscheduled calls do not.

*Please be advised that the COVID-19 pandemic has had a significant influence on performance outcomes as of March 2020.

Monthly Call Volumes - Emergency

2021

2020

2019

2018

2017

Monthly Call Volumes - Non-Emergency

2021

2020

2019

2018

2017

Patient Transfers

2021

2020

2019

2018

2017

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