Statistics

Fiscal year
April 1, 2019 – March 31, 2020
911 Emergency
North
Fiscal year
April 1, 2019 – March 31, 2020
911 Emergency
South
Fiscal year
April 1, 2019 – March 31, 2020
911 Emergency
East
Fiscal year
April 1, 2019 – March 31, 2020
911 Emergency
West

Response Time Performance

The percentage of calls where the time from receipt of a call to the arrival of medical personnel met or exceeded our standards. Percentages are shown for year-to-date calls in each region in New Brunswick.

Emergency Call
An emergency call is any request for ambulance service deemed a medical emergency, also known as Code 1. An example is a patient who is not breathing or unresponsive. The closest ambulance is assigned immediately and lights and sirens are used while it is dispatched.

Non-Emergency Call
A non-emergency call is any request for ambulance service not deemed to be a medical emergency, also known as Code 2. An example is a patient who is alert and breathing normally but is experiencing vomiting or non-traumatic pain. The closest ambulance is assigned immediately but lights and sirens are not used while en route to the location.

*Please be advised that the COVID-19 pandemic has had a significant influence on performance outcomes as of March 2020.


Our Standards

911 Emergency Response Time 911 Non-Emergency Response Time Scheduled Transfers Response Time Unscheduled Transfers Response Time
Urban 9 minutes or less, 90% of the time 15 minutes or less, 90% of the time 60 minutes or less, 90% of the time 120 minutes or less, 90% of the time
Rural 22 minutes or less, 90% of the time 25 minutes or less, 90% of the time 60 minutes or less, 90% of the time 120 minutes or less, 90% of the time

911 Calls - Emergency

contractual performance

2021

2020

2019

2018

2017

911 Calls - Non-Emergency

contractual performance

2021

2020

2019

2018

2017

Calls by area

raw performance

2021

2020

2019

2018

2017

Scheduled/Unscheduled Transfers

2021

2020

2019

2018

2017

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